Amidst a scorching 40°C summer heat, LGZT provides emergency support for customers.
In the height of summer, the sun scorched the ground at a major customer's operation and maintenance center in Jinan. A newly purchased LGZT wheel loader sat quietly on standby, its three sets of auxiliary equipment neatly arranged: a snowplow, a snow pusher, and a snow thrower. The efficient operation of these emergency tools is crucial for subsequent operations. A live demonstration on the "quick-change mechanism" kicked off in this sweltering heat.
"Master Zhang, look at this quick-change mechanism. Just align it with the slot and gently flip it, and it snaps in place. The hydraulic hose connector automatically connects without much effort." Master Ma, an LGZT service engineer, and a dealer service colleague, sweat dripping from their foreheads, unfazed. Half-crouching beside the loader, they pointed to key areas and patiently explained them to the customer's representative. The previous day, the customer's manager called with an urgent tone. The newly purchased LGZT wheel loader and its accompanying auxiliary equipment had just arrived, and the operations team was struggling with the quick-change system. The manager was unfamiliar with the system and worried about inaccurate docking, fearing it would affect emergency operations. "No problem, we'll send someone over right away!" After receiving the request from the LGZT service center, Master Ma set off early the next morning. "These are the customer's backup force. The sooner we learn, the more peace of mind we'll have." During the two-hour drive, he repeatedly walked through the instructional process.
When they arrived at the site, the ground temperature was nearly 40°C. Master Ma and a dealer service colleague went straight to the equipment. One drew diagrams and marked key components, while the other demonstrated on the machine. They explained everything from basic operation to adjusting the angle of the wheel loader's snowplow and the alignment of the wheel loader's snowblower conveyor belt, meticulously explaining everything to the customer's manager. To ensure accurate instruction, the two took turns practicing key operating points on the machine, promptly adjusting any discrepancies. They didn't even notice the sweat soaking their work clothes. In the yard, the roar of machinery intertwined with explanations and discussions, creating a lively atmosphere.
From dawn until dusk, Master Ma demonstrated the process repeatedly for the customer, and by 8 p.m., the customer was able to smoothly complete the replacement of these auxiliary tools. Considering the customer's long-term use, LGZT subsequently arranged for a local dealer's service personnel to return to the customer's site to provide comprehensive, systematic training and guidance, ensuring the operator team's mastery of the equipment.
On the return journey, the evening breeze gradually cooled. Master Ma, gazing at the loader in the rearview mirror, understood: For LGZT, sales are never the end; selling equipment is only the beginning of service. Being there when the customer needs us, wholeheartedly pursuing customer satisfaction, and resolving problems with professionalism and patience are the core values of "Full Service." Regardless of winter or summer, this core value remains unwavering.
