LGZT Launches the 13th "Quality Journey" Campaign Across the Country

LGZT Officially Launches the 13th "Quality Journey" National Client Service Tour

On July 7, the launch ceremony of LGZT’s 13th "Quality Journey" set off at the company’s general assembly workshop. After the official departure order was issued, four professional service fleets loaded with precision testing instruments, original factory spare parts and customer care packages drove out of the factory compound in sequence, heading to dozens of provinces across China to conduct on-site client visits and equipment inspections.

Over the past ten days, the four service teams have traveled across Shanxi, Shaanxi, Inner Mongolia, Henan, Anhui, Shandong, Hebei, Heilongjiang, Jilin, Liaoning and more than ten other provincial regions. The team members extend the brand’s service coverage with on-site visits, and respond to all customer expectations with professional technical support and all-round equipment maintenance services.

Four Specialized Service Teams Cover Different Regional Markets & Focus on Targeted Inspection Work

Each service team has a designated service area and core inspection focus, tailored to the unique working conditions and customer equipment demands of local regions.

Team 1: Northwest China – Shanxi, Shaanxi, Western Inner Mongolia, Tianshui, Ningxia

This team departs from Shaanxi, travels north to Ningxia and Inner Mongolia, then loops back to Shanxi. The northwest region features vast landforms, loess plateaus and gobi deserts, bringing harsh working conditions including high temperatures and heavy sandstorms for construction machinery.

The team prioritizes follow-up visits for clients using LGZT electric loaders. Technicians record real-world equipment performance under high-temperature and dusty operating environments, and gather frontline feedback on charging convenience, battery endurance, power stability and electric system durability. All collected data will be submitted to the R&D department to upgrade electric loader adaptability for harsh northwest working scenarios.

Team 2: Central Plains – Henan & Anhui

Starting from northern Anhui, the team covers southern Henan, then extends west and north to all core operation zones across Henan Province. This group includes professional product R&D engineers who go deep into customer construction sites.

Core inspection items cover loader operation efficiency under diverse working conditions, operator comfort, control system smoothness and daily maintenance difficulty. Engineers hold face-to-face communications with front equipment operators to collect practical suggestions for product upgrades, accumulating real scene data to support the iterative optimization of LGZT wheel loaders.

Team 3: Shandong & Hebei Core Market

The service route starts from southwestern Shandong, passes through central and eastern Shandong, then travels north to Hebei, covering central-south and northern Hebei regions. This area is LGZT’s mature core market with a large volume of long-running loaders.

Team members focus on long-term quality performance of in-service machinery, carrying out systematic full inspections on all core vehicle components. Inspectors pay close attention to welding craftsmanship, assembly precision and structural part wear resistance. All customer feedback on equipment durability and long-term reliability is documented to optimize production and assembly standards in the factory.

Team 4: Northeast China & Eastern Inner Mongolia – Heilongjiang, Jilin, Liaoning

This fleet travels northward from Liaoning to Jilin and Heilongjiang, then expands service coverage to eastern Inner Mongolia. The northeast region faces extreme low temperatures in winter, which creates unique challenges for construction machinery.

The team’s core task is to test and record equipment adaptability in frigid climates. Key inspection indicators include cold-start performance, low-temperature stability of hydraulic systems, lubrication efficiency under freezing conditions and anti-freezing protection of core parts. All demand feedback from northeast clients will guide targeted cold-resistant upgrades for LGZT loaders.

Core Goals of the 13th LGZT "Quality Journey" Campaign

The four service teams plan to complete on-site visits to no less than 400 terminal clients across more than ten provinces during this campaign. Every on-site service includes standardized, comprehensive equipment physical examinations, professional equipment operation and maintenance guidance, in-depth customer demand research, and collection of targeted suggestions for product quality improvement.

1. Full equipment physical examination: Technicians use professional testing tools to check engine, hydraulic system, electrical components, structural frames and wear parts, eliminating hidden faults in advance to extend loader service life.

2. Free maintenance training: Face-to-face guidance for operators on daily maintenance, fault judgment and energy-saving operation skills to reduce customer post-purchase use costs.

3. Customer demand research: Record pain points in actual construction scenarios to provide first-hand data for the R&D and production departments.

4. Timely solution of after-sales problems: Resolve minor equipment faults on site, and record complex issues for rapid follow-up technical support.

Thirteen Years of Persistence – Quality as the Lifeline, Service as the Brand Moat

For thirteen consecutive years, LGZT has adhered to a core corporate philosophy: quality is the lifeline of manufacturing enterprises, and thoughtful after-sales service forms the moat of brand competitiveness.

The 13th "Quality Journey" is not only a continuation of the brand’s thirteen-year service commitment to global and domestic clients, but also a new starting point for LGZT to further upgrade product quality and full-cycle customer service. Instead of one-time promotional activities, the annual Quality Journey is a long-term mechanism for LGZT to stay connected with terminal users, shorten the distance between the factory and construction sites, and realize product iteration driven by real user feedback.

FAQ for Global & Domestic Clients About LGZT Quality Journey

Q1: What value can the LGZT Quality Journey bring to loader owners?

A: All on-site inspection, maintenance guidance and equipment testing services provided during the campaign are free of charge. Technicians can troubleshoot potential equipment failures in advance, reduce downtime losses, and deliver customized maintenance tips matching local working conditions, greatly extending the service cycle of your LGZT loaders.

Q2: Will customer feedback collected during the tour be applied to new product upgrades?

A: Yes. All regional feedback on equipment performance, climate adaptability and operational comfort will be sorted and submitted to the R&D and production teams. LGZT optimizes product design, assembly processes and component matching based on real construction site demands every year.

Q3: Is the Quality Journey only available for domestic Chinese customers?

A: This round of offline field visits covers domestic clients in China. For overseas dealers, manufacturers and end buyers, LGZT provides remote one-on-one technical support, video equipment inspection and customized maintenance manuals to deliver consistent high-quality after-sales service to global partners.

Closing Paragraph

The service fleets of LGZT’s 13th "Quality Journey" keep moving forward across provinces, with professional technical support always on the way. LGZT will continue to take user demand as the core driving force, keep improving construction machinery quality, and deliver reliable, all-round after-sales service to every partner and equipment owner.